Preparation

Questions you need to ask yourself

1. What is your expected start date, how much time do you have to work with prior to the kick-off of this course?
2. What type of learning management system or course management system do you intend on using?
3. What are the course objectives/goals and how do you plan on fulfilling those?
4. What type of funding and personnel resources are at your disposal?
5. Will this training product be developed in-house, developed by a contractor, or will an off-the-shelf product be used?
6. What is the minimum and maximum class size you intend to support?
7. How often do you intend on offering this course?
8. What type of technology do you plan on using and is there a system already in place?
9. Will you use Intranet or Internet?
10. Will all levels of employees be attending the same course at the same time?
11. Does your primary instructor/facilitator need instruction on Online facilitation?
    
12. Will the activities be synchronous, asynchronous, or blended?
13. Are you incorporating Bill Amos’ material into the course?
14. Is the communication all verbal (telephone) or will it include email, memos, letters, group presentations, customer service complaints?